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Booking conditions

Booking conditions

Our booking conditions:

RESERVATIONS AND CANCELLATIONS

Find the perfect accommodation for your holiday with the help of our searcher.

To confirm your reservation you must make a pre-payment (40% of the rental amount).

Payment methods:

  • Bank card (Visa or Mastercard)
  • Bank transfer (You have 3 days to send us proof of payment)

Groups of youngsters: Accepted on a limited selection of apartments. Special conditions are applied. Contact the reservations department by phone (34 977353010) or by email ([email protected])

After having received confirmation of your booking, you can make changes to it, up to 7 days before the arrival and always providing they are possible and/or authorized by UHC.

  • Changes in bookings are not permitted for accommodation at special prices or subject to special offers.

  • Only the person responsible for the booking can make changes and always in writing to the email address [email protected].

  • Each booking modification involves a cost of 60€ and payment of the difference in price, should there be one. 

  • The changes will only be valid for the same season that the reservation was made.

In the event of wishing to cancel your reservation, please contact our reservations department.

Cancellation conditions

  • Cancellation up to 30 days prior to the arrival date, UHC will retain 50% of the amount received.
  • In the event of cancellation less than 30 days prior to arrival, UHC will retain the total amount received.
  • Under no circumstances will the amount paid as booking fee/administration costs be refunded.

In the event of force majeure (damage caused by water, fire, etc...) UHC will replace the accommodation for another property that is similar/better, or we will refund the full amount received.

 

INFORMATION CHECK-IN & CHECK-OUT

Time is the most valuable thing a guest can spend. After a long journey, we want to start enjoying and not to waste time with long and boring procedures. That's why we offer our CHECK-IN ONLINE service.

A few days before your arrival you will receive an invitation by email to complete your check-in online in the comfort of your home. This way, you will only need a few moments to collect the keys and you will be able to enjoy your accommodation immediately.

The keys are collected in our office located in the Avinguda del Batlle Pere Molas 3,43840, Salou from 16:00h to 19:30h.

The office will close its doors at 19:30h

Arrivals later than 19:30h are not guaranteed without prior notification and must be confirmed by the property. It will be mandatory to complete the Check-in Online form at least 48 hours before arrival. Collection of the keys in a key box in our office and can be done after 19:30h. There is an extra fee of 30€.

In the event of failure to notify your late arrival and/or to complete the Check-in Online UHC cannot guarantee the delivery of the keys. The office will close its doors at 19:30h until the next working day, in which case the customer must seek an alternative accommodation for the first night.

Upon arrival, it is compulsory to present the ID card or passport of all guests over 17 years old. Only the booking holder's presence is required to make the check-in. We remind you that no installment payments are allowed and that you will have to pay the tourist tax. If you are a group, please have the entire payment prepared.

The departure is made at most until 09: 30h of the last day of reservation. You will only have to leave the keys inside the accommodation, without waiting, and you will have completed the checkout.

When leaving you must clean the accommodation and leave it in the same state it was delivered to unless you pay for the final cleaning service and we will take care of it.

Additional services

Upon availability for the reserved accommodation (check the features) and prior reservation. 

  • Not included in the price for apartments
    • From 15/06 to 15/09: 10€/night.
    • Rest of the season: 5€/night
  • Free for houses and villas.
  • If you are a repeating customer remember that you can enjoy a special discount for this service.

 Cot + Highchair: 10 € / night

Upon your departure, you must leave the property clean unless you pay for a cleaning service. If you wish, you can book a cleaning service for the end of your stay and we will take care of ensuring everything is spick and span. Regardless, you must leave the accommodation in a decent state. (Clean the kitchen utensils, throw away the rubbish, empty the fridge/freezer and throw away the food remains).

The prices for the final cleaning service are as follows:

  • 1 bedroom apartment: 60 €

  • 2 bedrooms apartment: 70 €

  • 3 bedrooms apartment: 80 €

  • 4 bedrooms apartment: 100 €

  • House: 125 €

  • Private villa: 195 €

If you wish you can contract a cleaning service by the hour during your stay. Consult prices and availability upon your arrival at our office.

PROPERTY CONDITION/ SECURITY DEPOSITS: When you arrive, please check the holiday rental for cleanliness and damage. Notify us promptly of any problems or damage. You agree to leave the holiday rental in arrival condition with no physical damage, gardens and grounds neat and tidy, dishes washed and put away, spills wiped up, barbeque cleaned and rubbish removed to the outside bins provided. Late departure, rubbish left in the kitchen, loss of the holiday rental key, gardens and grounds needing more-than-reasonable cleaning, are all grounds for security deposit claims. Charge for unexpected cleaning: Final cleaning service + 50 € penalty.

5 € per towel

Included for villas and luxury villas (1 per person & with weekly change)

The opening hours for collecting keys in our office are between 16:00 h to 19:30 h. Arrivals later than 19:30 are not guaranteed without prior notification and UHC cannot guarantee the delivery of the keys. The office will close its doors until the next day, in which case the customer must seek an alternative accommodation for the first night.

All requests for late arrivals must be confirmed by the property. 

It will be mandatory to complete the Check-in Online form at least 48 hours before arrival. Collection of the keys in a key box in our office and can be done after 19:30h. There is an extra fee of 30€.

VIC CLUB UHC discounts conditions do not apply to this service.

Why sign up for a Cancellation guarantee?

If you have already reserved your accommodation but don't want any unforeseen circumstances that may arise to ruin your plans, this is the insurance for you: now with UHC you can ensure your accommodation booking for up to a maximum of 2.500 €.  

How much does it cost and how do I sign up for it?

For your complete peace of mind and that of your loved ones, sign up now for the UHC Cancellation of trip guarantee for just 5% of the total cost of your booking. You will have up to 2.500 € of cover if you have to cancel your trip before it begins and up to seven days before your arrival date. This service can be booked exclusively while booking your accommodation on our site.

Would you like more information?

If you have signed up for the cancellation guarantee you will be refunded the payment on account (maximum 2.500 €) excluding the cost of the cancellation guarantee itself and the 30 € of administration costs always providing the following conditions are met:

  • The cancellation is caused by force majeure communicated within 24 hours of the event, subsequently presenting original documentation from an accredited entity for acceptance as a covered event.
  • The cancellation is communicated in writing via e-mail.
  • Causes covered:
  1. Serious illness, severe bodily injury or death of the person making the booking, first or second-degree relative.
  2. Serious damage to the home or professional premises of the person making the booking.
  3. Professional dismissal of the person insured
  4. Being called as party or witness in a court case or jury member
  5. Complications in pregnancy or abortion
  6. An official declaration of disaster zone in the place of origin of the person making the booking.
  7. Arrival of an adopted child
VIC CLUB UHC discounts conditions do not apply to this service.
 
If you would like more information, contact us by telephone or email to [email protected]

 

Price: 5€/day

Deposit in the event of bringing a pet: 400 €

In order to bring your pet, consult the conditions with our reservations department.

Universal Holiday Centre offers you the opportunity to use your mobile devices during your holiday, having the possibility to connect up to 5 terminals to a pocket wireless internet system. Enjoy your internet connection abroad on the go without having to use your phone's 4G/3G.

This service is contracted for the whole stay and cannot be split. It cost 12€ per pack. For each pack you have a maximum data volume of 1GB to use during 24 hours. The contracted packs will start consecutively without disconnexion between.

You must pay a deposit of 120€ at the time of collecting the router in our office. This deposit will be refunded after departure.

UHC is not responsible for coverage restrictions or speed that may occur or for any damages caused by using this service.

UHC does not guarantee the availability of this service.

VIC CLUB UHC discounts conditions do not apply for this service.

SECURITY DEPOSIT

Upon your arrival at our office, you need to provide a Security Deposit. The amount will depend on your accommodation.

  • Deposit for apartments: 300 € (Deposit in the event of bringing a pet: 400 €)
  • Deposit for houses: 400 €
  • Deposit for villas with private pools: 600 €
  • Deposit for groups of youths: 100 € / person (minimum 400 €)

Some properties require higher deposits (specified in the accommodation specifications)

You must provide the security deposit by credit card. For stays of less than 16 nights, a pre-authorization is placed on the credit card. For stays longer than 16 nights the amount will be debited. The hold or the refund, depending on each case, will be made after departure, subject to prior inspection of the accommodation by UHC's staff.

PROPERTY CONDITION/ SECURITY DEPOSITS: When you arrive, please check the holiday rental for cleanliness and damage. Notify us promptly of any problems or damage. You agree to leave the holiday rental in arrival condition with no physical damage, gardens and grounds neat and tidy, dishes washed and put away, spills wiped up, barbeque cleaned and rubbish removed to the outside bins provided. Late departure, rubbish left in the kitchen, loss of the holiday rental key, gardens and grounds needing more-than-reasonable cleaning, are all grounds for security deposit claims. If there is no problem, the security deposit credit/debit card hold will be released after the date of your departure. If we are going to make a claim on your security deposit, we will email you describing the details within 14 days.

Charge for unexpected cleaning: Final cleaning cost according to accommodation type (from 60€ to 195€) + 50 € penalty.

Delay on departure: 50€ penalty.

OBLIGATIONS OF THE CUSTOMER

The holder of the booking will be responsible for the correct behavior of all occupants. 

The accommodation is located in residential buildings and areas, and therefore you are required to at all times to respect the following rules and the ones established by each community. Failure to follow these rules may lead to a partial or total retention of the deposit. 

  • The maximum capacity of the accommodation must never be exceeded.
  • Respect hours of rest and hours for pool use as established in each complex. Within these hours any type of noise or music is strictly prohibited.
  • Use of water, electricity and air conditioning must be reasonable. When the air-conditioning is working, all doors and windows must remain closed.Save the environment and make a difference!
  • It is prohibited to hang towels or any other objects on terrace railings.
  • If you paid for the parking, you must park only in the place indicated by Universal Holiday Centre.
  • It is mandatory to shower prior to using the pool. Shampoos, soaps and other products are not allowed in the pool shower. Any type of violent games (balls, rackets, frisbees…) is prohibited. Neither can lilo’s or floaters be used in the pools.Objects such as parasols, awnings or tarpaulins, etc must not be stuck into the grass. Children must always be accompanied by adults and always under their responsibility. In the event of accidents, Universal Holiday Centre will never be responsible. Tenants may not store their belongings (such as prams or bikes) in common areas.

CLEANING AND MAINTENANCE

Your comfort and satisfaction, during and at the end of your stay, is our top priority.

For this reason, it is mandatory that you take a few moments to check the state of your accommodation upon your arrival. Our accommodations are checked by our staff at the exit and before the entrance of all clients. However, if you notice any incident or damage, it is mandatory that you notify us within 48 hours of your arrival and we will proceed as quickly and efficiently as possible to resolve the problem. After this period of 48 hours, the damages in the property could be attributed to the tenant and deducted from their deposit. UHC will evaluate each case in detail. To this end, the tenant expressly authorizes UHC personnel to enter the dwelling in his or her presence and absence, with the technical personnel required in each case and to carry out all necessary actions to eliminate the breakdown. The tenant accepts these conditions and expressly agrees not to file a claim for damages that could cause spontaneous or incidental damages that may occur during your stay in the apartment.

For incidences related to the cleaning of the accommodation, menage or bed linen/towels the deadline is until 10:00h the day after your arrival. Please note that accommodations are dressed for the number of people indicated on your reservation.

Any action to be taken by our cleaning/maintenance staff during the stay due to improper use or negligence of the customer may incur additional charges to be deducted from the deposit. For this purpose, the tenant expressly authorizes, when reserving the accommodation, to enter the dwelling with the UHC staff with the technical personnel required in each case and to carry out the necessary actions. 

We advise you on your safety and avoid unpleasant surprises to close doors and windows completely when you are away from the accommodation and do not leave important belongings in sight. UHC will not be liable for theft or damage caused by third parties. If any of these events occur, contact 112 (emergency service) and your travel insurance as soon as possible.

CLAIMS

Our objective is to provide all the elements necessary to ensure you enjoy your holidays and, if there is a problem of any type, we would be grateful if you could let us know so that we may resolve it as soon as possible. Complaints of any nature made to UHC after the day of departure will not under any circumstances be attended to, as we understand you were happy with your accommodation given that you decided to remain within it.

Your comfort is very important to us. This is why, when you arrive at your accommodation, it is obligatory for you to take a few moments to check the condition of same. If you notice any incident or problem, it is obligatory to notify us of same within a maximum of 48 hours from your arrival and we will then proceed to resolve this as quickly and as effectively as possible. After that 48 hour period, any failings in the property will be attributed to the tenant and deducted from your deposit. For any incidents relating to the cleaning, furnishings or bed linen/towels, the deadline is until 12:00h of the day following your arrival.

Photos used on our website do not have contractual character and some of the elements (such as awnings, sun loungers, barbecues or decorative items) may differ or not be available for use in the accommodation upon arrival. Pool opening dates and schedules of any additional community services or facilities such as outdoor pools, gyms, indoor pools or playgrounds may vary and depend exclusively on owner communities. UHC will not be responsible in any case for the schedules restrictions or the impossibility of using these services.

To this effect, the tenant expressly authorises UHC staff to enter the property in his/her presence and in his/her absence, with the technical personnel required in each case and to carry out whatever actions may be necessary to correct the problem. The tenant accepts these conditions and expressly accepts that he/she will not present any claims or complaints due to the damages that may be caused by spontaneous or chance breakdowns or problems that may arise during your stay in the apartment.

UHC WILL NOT BE DEEMED TO BE LIABLE IN ANY OF THE FOLLOWING CASES:

  • Negligence or omission of services provided by third parties or attributable to them.
  • Theft, damage or destruction originated by third parties. For your safety and to avoid unpleasant surprises we recommend you completely close windows and doors when you leave the property and do not leave important belongings in plain sight.
  • Fire, explosion, flood or power cut.
  • The correct use and enjoyment of the accommodation and related facilities will always remain under the strict responsibility of the user.
  • Building work or construction close to the holiday property.
  • Neither Universal Holiday Centre of the owner of the property will be responsible for any type of damages, direct or indirect, without any type of limitation whatsoever that may arise from misuse by the tenant, fire, theft, accident, bad weather or other types of causes.

In this regard, UHC recommends you contact your insurance company and take out travel insurance that would cover any eventuality that may arise during your holiday.

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