Frequently asked questions about Universal Holiday Centre

Universal Holiday Centre
Av. Alcalde Pere Molas, 3 Edificio Danubio
Salou 43840 Tarragona, Spain
TEL. +34 977 353 010

From May to October from 9 am to 1.30 pm and from 4 pm to 7.30 pm.
From November to April from 9 am to 5 pm.

By telephone on +34 977 353 010

By WhatsApp

By email : info@universalholidaycentre.com

By filling this contact form >

In the universalholidaycentre.com search engine you can easily choose your destination, dates and your required occupancy. If you can’t find what you're looking for, our Customer Service Team will be delighted to assist you.

In general, a child under 2 years old is considered a baby.

Usually from the age of 17 years old a child is considered an adult (child is from 2 years old until 16 years old)

When checking prices or booking, please enter the total number of adults and children. If you travel with babies specify this in the comments section of the booking form.

Select these parameters in the tabs at the top of the availability results:

TYPE OF ACCOMMODATION: Apartment, house, villa or chalet.
PRICE PER NIGHT Select with the minimum and maximum price.
FEATURES: Check what requirements it must have: (Air-conditioning, parking, internet access, dishwasher, pets allowed, swimming pool or sea view).

If you know the accommodation id or reference, enter it directly and book it.

1. Click on the blue "book" button on the right side of the page.

2. Fill in the booking form with your personal details.

3. Select the payment method. Just pay 40% of the total cost of your stay and you are done.

Choose between paying by credit card with our secure payment platform or by bank transfer, whichever suits you best.

4. Click on the orange button that says book.

It 's already yours!

The pre-booking confirmation is in your email inbox.

In the next 24/48h our booking department will send you your booking confirmation.

At the time of booking you must pay 40% of the total amount to confirm your stay.

By credit card: Visa / Mastercard - through our online payment platform. It is 100% secure and the fastest way to book.

Access our secured payment page https://booking.universalholidaycentre.com/rentals/pagotpv.php 

Or by bank transfer to

BANCO DE SABADELL, S.A.
Rambla Jaume I, 53 / 43850 Cambrils
IBAN: ES4500810160250001143823
Swift/BIC: BSAB ESBB
Holder: SUN & SEA INVESTMENTS S.L.

The customer ordering the transfer assumes the commissions and charges.

Don't forget to include your name and booking number (booking ID).

Please send the proof of the transfer by email to info@universalholidaycentre.com within the next 4 days.

Note:

The balance (60%) must be paid at least 5 days before your arrival.

If your booking date is 7 or fewer days prior to the date of your arrival, the only payment method available is by Credit Card. And the full amount will be required to confirm your stay.

Check your spam folder and if it's not there, please contact us by email info@universalholidaycentre.com

We will send you an invoice under request, once your stay is completed. If you have any questions or need to request an invoice, please send us an email to info@universalholidaycenter.com

Management fee: 30€ per booking.

Catalan tourist tax: 1.10€ per person per night. Children under 17 years old are exempt.

Yes, between 300 and 1000 eur. And it will be refunded some days after your departure.

The amount corresponding to your accommodation can be found under the description of the accommodation in the section Things to keep in mind.

Yes, the person responsible for the booking can request a change up to 15 days before the arrival date.

Write to us at info@universalholidaycentre.com and we will modify your booking whenever possible (subject to availability and always authorized by UHC).

However, we do not accept changes of booking to accommodation with special rates or offers. And you will have to pay the difference in rate if there is any.

You can cancel your booking by emailing info@universalholidaycentre.com. If you need to leave before your stay is finished, under no circumstances, any refund whatsoever will be made.

All the rates that we currently have on sale can be canceled at no cost if the cancellation is made 15 or 30 days before the scheduled arrival date. Some exclusions may apply. Periods with special event restrictions or peak demand weeks may be excluded. Please check the accommodation details and price for applicable terms or exceptions before booking or rescheduling reservations.

UHC assumes no responsibility whatsoever for any possible loss due to lack of passports, visas and the documentation required for your journey. It is recommended to consult with the corresponding embassies, consulates and/or visa departments of the countries you wish to visit. It is your responsibility to obtain the documents required for your journey.

These conditions are included in the exclusions to the right of withdrawal as is stated in articles 101, 97.1.i and 103 of the Royal Legislative Decree 1/2007 of November 16th.

Normally the minimum stay is 4 nights, depending on the type of accommodation.

During the high season, you will find more accommodations available if you search for 7 nights from Saturday to Saturday.

Yes, you are more than welcome to bring your pet along to our holiday rentals. Please indicate when booking. Remember to take with you the vaccination papers and anti-rabies certificate.

Pets extra charge: 5€/day

Kindly note that some of our residences may apply a different welcome and price policy.

You must do the CHECK-IN ONLINE maximum 5 days prior to your arrival. You need to pay the balance, the security deposit, the Tourism Tax and provide all the details of the persons in your party.

Upon arrival, show your ID and booking number at our reception to collect the keys.

The keys are collected in our UNIVERSAL HOLIDAY CENTRE office, situated in Salou (Av. Pere Molas 3)

Time table for key collection: from 16:00 till 19:30.

Late arrival: If you cannot arrive before 19:30 you must inform us ASAP. The collection of the keys will be prepared in a special key box right outside our office doors.

This service requires a mandatory fee of 50€. Please note that this fee covers the extra procedures to manage your reservation and delivery of the keys and the fact that one member of the staff remains "on watch" to be able to assist you if any problem arises upon arrival.

We respect the privacy and security of our customers and their accommodation, so we keep the address private. Once your booking is confirmed, you will receive the full address in the booking confirmation.

Electricity, gas and water are included in the price. We ask for responsible use

Towels and bed linen are included in the price (1 set of towels and bed linen per person).

The villas also include 1 pool towel per person and 1 weekly change of linen.

The kitchen is equipped with all cooking utensils: pans, pots, plates, glasses and cutlery.

The rest of the services included are specified in the accommodation description. Check it carefully before your arrival.

Yes, many of the accommodations have free WiFi. You will find it specified in the accommodation details.

If your accomodation doesn't have it, we can provide you with a router for 5€/day (subject to availability).

In the accommodation you will not find any kind of consumables (salt, oil, personal hygiene products...) or cleaning products.

There are also no tablecloths or tea towels.

Take advantage of the baby pack (cot + highchair) for 10€/night. If you need anything else, please contact us.

The accommodation will be clean before and after your stay. But you must clean the accommodation property, leaving it in the same conditions as when you arrived. This includes kitchenware, crockery, and cutlery.

Non-compliance with any of these rules will lead to the total or partial loss of the deposit. Additional charge for delay in departure: 50€.

If you wish, you can book a cleaning service for the end of your stay. The prices for the final cleaning service are as follows:

• 1 bedroom apartment: 50€
• 2 bedrooms apartment: 60€
• 3 bedrooms apartment: 70€
• 4 bedrooms apartment: 90€
• House: 110€
• Private villa: See the villa's description.

Yes, you can add an additional cleaning service, change of sheets or towels for an additional cost.

We recommend that you add this extra service at the time of booking.

In that case, please contact us as soon as possible. We will do our best to fix or replace it and we will determine whether or not a surcharge will be applied to the deposit.

All our properties have been checked before your arrival by our maintenance and cleaning service.

We would ask you to spend a few moments verifying the condition of your accommodation. If you have to notice any incident or issue whatsoever, please communicate this to us within a maximum of 24 hours of your arrival, so that we may remedy it as soon as possible.

According to the contract, the latest check-out time is at 10 in the morning.

The accommodation should be left clean and tidy, no plates should be left in the sink.

Please, don't leave any rubbish in the accommodation.

Leave all keys, access cards and parking remote controls on the dining room table.

The furniture should be left as you found it on your arrival.

Please ensure doors, windows and parking are securely closed and lights and air conditioning are off.

If the accommodation is not left in the proper conditions, an additional charge will be charged for unforeseen cleaning: Cleaning service according to accommodation + € 50.

If you need to contact us, whether it's about a delay or you're lost, please either phone, text or WhatsApp using the below details:

Just call us: +34 977 353 010

Or this link to text us: info@universalholidaycentre.com

Or WhatsApp: 607 722 731

24-hour emergency hotline for urgent incidents involving immediate damage to the property or tenants: (+34) 93 545 13 62

Your deposit will be returned on the same card within a period of +/- 10 days, provided that no damage or incidents have been detected. In the case of not complying with the rules indicated above, we will contact you asap.

We offer a free luggage storage service in our office. Please check our opening hours.

A few days after your departure we will send you a link to evaluate your stay and publish it on our website.

At UHC we collaborate with Shuttle2Sun. They offer the perfect solution for your transfers from Barcelona or Reus airport to Universal Holiday Centre accomodations.

Visit www.shuttle2sun.com to discover the services we offer you: fast, comfortable and economical transfers, with high quality standards.

For more detailed information about us and everything we can do for you, please see the About us page on our website.

We care about the environment. We use ecological products and biodegradable detergents for cleaning. We contribute to the local economy by using local products and services. We respect our surroundings. We use low-energy lighting.

Please help us by turning off lights and the air conditioner, closing windows and recycling your rubbish.

"Be the change that you want to see in the world" - Mahatma Gandhi

To guarantee your wellbeing we would ask you to adhere to the following rules of conduct. Our properties are all located within residential buildings and areas, and therefore apart from the general rules, we would ask you to also respect the rules established by the community governing your accommodation.

• Respect hours of rest and pool opening hours without disturbing other residents.
• It is prohibited to hang/drape towels or other objects on the terrace railings.
• If your property has a parking place or garage, you should only park in the area indicated by Universal Holiday Centre.
• In both communal swimming pools as well as villas with private pools, it is obligatory to shower before using the pool. Neither can lilos or inflatables be used in the pools.
• Objects such as parasols cannot be driven into the grass.
• Children must always be accompanied by adults and always under their responsibility. In the event of accidents, Universal Holiday Centre will never be responsible.
• The tenant may not store belongings (such as pushchairs or bicycles) in the communal areas of the properties.
• Removal of rubbish: we would remind you that rubbish must be placed in the allocated containers located on the street. Under no circumstances should rubbish be left inside the property, or in communal areas. Help the environment and recycle.
  
  
• Blinds: Pull them up and down with extreme care, as if forced they can become stuck.
  
  
• Water heater: If you do not have hot water, first check if the switch on the water heater is on. 
  
  
• Washing machine: Wait 5 minutes before opening the door once the program is finished.

In the event of not behaving in the correct manner, Universal Holiday Centre will have the right to immediately expel all occupants from the property, without right to claims or compensation.

CAPACITY: Please, respect the maximum capacity allowed.

OPENING CALENDAR AND SCHEDULES: Each property has established its own opening and closing dates for the pools and community areas. Ask specific conditions for your accommodation. 

QUALITY CONTROL OF THE POOL WATER: As usual, Royal Decree 742/2013 of 27 September will be enforced, which establishes the technical-sanitary criteria for swimming pools, with the person in charge of pool maintenance carrying out the pertinent daily controls, as well as periodic controls and analyses every 15 days by an external laboratory. 

DELIMITATION OF ACCESSES AND REST AREAS: The accesses to the community areas, the stairs to the swimming pool and the rest and/or solarium areas of each complex will be delimited to guarantee the orderly transit of all the users maintaining the social distance of security and avoiding agglomerations. 

MANDATORY SHOWER ON ENTERING AND LEAVING: Mandatory shower prior to and after leaving the pool.

PROHIBITED ACTIVITIES IN THE POOL AREA 

• Entry of minors not accompanied by an adult.
• Smoking
• Eating on the premises
• Accessing with Pets
• Use of mats, boards or similar
• Playing with balls inside or outside the pool 

Please, contact us as soon as possible.

The loss of keys, access cards or car parking remote control will incur a charge of between 20€ and 120€. In the event of not being able to access the accommodation becuase keys have been lost or the have been left inside the apartment, the client will be required to pay the cost of the locksmith.

Should you need to contact us, whether it's about a delay or you're lost, please either phone, text or WhatsApp using the below details:

Just click this link to call us: +34 977 353 010

Or this link to text us: info@universalholidaycentre.com

Or WhatsApp: 607 722 731

24-hour emergency hotline for urgent incidents involving immediate damage to the property or tenants: (+34) 93 545 13 62

Emergency services - Call 112

Mossos d'esquadra

• SALOU: Carrer de Salvador Espriu, 5 - Telephone:+34 977 92 94 00
• CAMBRILS: Avinguda d’Adelaida, 46 - Telephone:+34 977 92 91 70

Local police

• SALOU: Carrer del Llobregat, 1-3 - Telephone:+34 977 30 92 12
• CAMBRILS: Plaça Ajuntament, 4 - Telephone:+34 977 79 45 66
• MIAMI PLATJA: Avinguda de Barcelona, 11 - Telephone:+34 977 83 88 73
• LA PINEDA: Carrer de Sant Antoni, 19 - Telephone:+34 977 30 93 16
• TORREDEMBARRA: Plaça de la Vila, 1 - Telephone:+34 977 64 60 05

Public medical centres

• SALOU: Carrer del Carrilet, 12 - Tel. +34 977 38 30 18
• CAMBRILS: Plaça Ajuntament, 4 – Tel. +34 977 36 30 74
• LA PINEDA: Carrer d’Alfredo Kraus, s/n, - Tel. +34 977 37 05 13
• MIAMI: Avenida Barcelona, 173 – Tel. +34 977 81 12 00
• HOSPITALET: Ctra. de Mora, 13 – Tel. +34 977 82 03 36
• TORREDEMBARRA: Carrer Onze de Setembre, s/n – Tel. +34 977 64 38 09

GLOBAL MEDICAL CARE - Multilingual, 24-hour private medical service

Home visits and appointments at medical centre. X-rays, paediatrics, emergencies, cosmetic medicine, nutrition and diet. Tel: +34 977 35 12 12 Address: C./ Francoli 8, 43840 Salou

Salou Tourist Office

Plaça Europa office open during the tourist season.
Phone: 0034 977 35 01 02
Email: pmtsalou@salou.cat
Whatsapp: 00 34 626 58 71 00 - 00 34 625 87 03 36 - (Monday to Friday: 9.30 am to 2 pm)

La Pineda Tourist Office

Phone: 0034 977 37 30 37
Email: turisme@lapinedaplatja.info

Cambrils Tourist Office

Phone: 0034 977 792 307, (Monday to Friday from 9:30 am to 1:30 pm)
Email: tur@cambrils.org or

Tarragona Tourist Office

Phone: 0034 977 25 07 95
Email: turisme@tarragona.cat

Hospitalet de l'Infant Tourist Office

Phone: 0034 977 823 328
Email: turisme@vandellos-hospitalet.cat

Miami Playa Tourist Office

Phone: 0034 977 810 978
Email: turisme@mont-roig.com