Frequently asked questions about Universal Holiday Centre

The offices of Universal Holiday Centre are located at Avenida Batlle Pere Molas 3, 43840 Salou.

+34 977353010

• From 01/01/2024 to 22/03/2024: Monday to Friday from 09:00 to 17:00.
• From 23/03/2024 to 04/11/2024: Every day from 09:00 to 13:30 and from 16:00 to 19:30.
• From 05/11/2024 to 31/12/2024: Monday to Friday from 09:00 to 17:00.

By telephone on +34 977 353 010

By WhatsApp

By email: info@universalholidaycentre.com

By filling out this contact form >

Choose the town, dates, and number of people in the search engine on our website's homepage.

Click SEARCH, and you're all set. ;)

If you want to search more precisely, you can include your essential characteristics in the filter, such as the type of accommodation, etc...

If you can’t find what you're looking for, our Customer Service Team will be delighted to assist you.

Of course!

If you prefer to see all the accommodations we have available for you first, do this:

Select the dates and the number of guests, then click on the magnifying glass icon (next to the word "search" in blue).

There, you can see all the accommodations we have available for the selected dates.

Click on the one you like the most to view its description. The system automatically calculates the final price.

•  If your child is under two years old, we do not count them towards the maximum capacity of the accommodation.
• If they are between 2 and 16 years old, include them in the "children" category.
• If your child is 17 years or older, include them in the "adults" category.

Enter the total number of people when starting the search, and if there are babies, you can indicate this in the comments section of the reservation form. Remember that you can include a baby pack with a cot and high chair for an additional fee.

Select these parameters in the tabs at the top of the availability results:

• TYPE OF ACCOMMODATION: Apartment, house, villa or chalet.
• PRICE PER NIGHT Select with the minimum and maximum price.
• FEATURES: Check what requirements it must have: (Air-conditioning, parking, internet access, dishwasher, pets allowed, swimming pool or sea view).

If you know the accommodation ID or reference, enter it directly and book it.

In 4 steps, your accommodation will be reserved:

1. Click on the blue "book" button on the right side of the page.
2. Fill out the booking form with your contact details.
3. Select the payment method. By paying only 40% of the stay, it is reserved. Choose between paying by credit card with our secure payment platform or by bank transfer, whichever suits you best.
4. Click on the orange "book" button.

It's yours now!

The pre-booking confirmation is in your email inbox.

Within the next 24/48 hours, our reservations department will send you the confirmation of your booking.

If you prefer us to do it for you, give us a call. Contact us at 977 353 010 and we will prepare your reservation over the phone.

If you decide to book last minute and you have 2 days or less until your arrival, give us a call. If it's available, we'll reserve it for you instantly. This is the only way to make reservations with 2 or fewer days' notice.

If you haven't read the previous question about how to make a reservation because you are sure you prefer to do it by phone, it is possible.

Call us at (+34) 977 353 010 and our reservations department will take care of everything. Whether you just need to book or if you need advice.

We will send you a confirmation of your pre-reservation and you must confirm it by paying by bank transfer or credit card via a link sent to you.

At UHC we make sure we take care of you. We do not expose our clients' bank details by email, so we do not accept this method.

To make a booking by email with a 100% secure transaction, please make the payment by bank transfer or through the link to our bank gateway that we provide in the confirmation of the pre-booking.

These are the two ways in which you can pay:

• By credit/debit card through our online payment gateway. It is 100% secure and the fastest way to book.
• By bank transfer. When you make your booking, you will receive an email with Universal Holiday Centre's bank details. Once you have made the transfer, please send us the proof of payment within 4 days. This way we will avoid automatic cancellation of the booking, with all the costs and commissions that this entails for you.

Within a few seconds we will confirm to the email address provided if the deposit payment has been processed correctly.

Within 24 - 48 hours you will receive an email with confirmation of your booking and instructions for online check-in and day of arrival.

Check your spam folder and if it's not there, please contact us by email info@universalholidaycentre.com

The rest of the reservation (60%) must be paid 5 days before your arrival. At the time of check-in online.

If you want to pay earlier, or you are interested in paying in instalments, please contact us and we will give you the necessary instructions.

You can pay by credit card by clicking here or by bank transfer.

We will send you an invoice under request, once your stay is completed. If you have any questions or need to request an invoice, please send us an email to info@universalholidaycenter.com

• Booking fee: 29€ per booking.
• Tourist tax: 1.10€ per person per night for a maximum of 7 nights. Children under 17 years old are exempt.

Yes, we ask for a deposit by credit card which will be refunded after departure.

The amount varies between 300€ and 1000€ depending on the type of accommodation and is per booking.

What does it mean that it is per booking?

It means that if the booking is for a total of 10 people we will ask for a single amount, depending on the accommodation, which you can put together.

The amount corresponding to your accommodation can be found under the description of the accommodation in the section Things to bear in mind.

Yes. If you are the holder, you can modify it within the same cancellation period (15, 30, or 42 days depending on the accommodation).

Write to us at info@universalholidaycentre.com and we will modify your reservation whenever possible. (Subject to availability and always authorized by UHC)

However, we do not accept reservation changes to accommodations with special rates or offers. And the fare difference must be paid if there is one.

All bookings can be cancelled free of charge except those made for luxury villas.

You will receive a full refund (except for the €29 management fee) if you cancel before the end of the free cancellation period indicated in the reservation. Please check the specific rate conditions of each accommodation to ensure you do not exceed the deadline in case of cancellation.

For bookings in luxury villas, the rate is non-refundable. In case of modification or cancellation, there will be no refund.

UHC assumes no responsibility whatsoever for any possible loss due to lack of ID cards, passports, visas and the documentation required for your journey. It is recommended to consult with the corresponding embassies, consulates and/or visa departments of the countries you wish to visit. It is your responsibility to obtain the documents required for your journey.

As a general rule, the minimum stay is 4 nights, although it may vary depending on the type of accommodation. We have accommodations available for a minimum of 2 nights depending on the season.

During peak season (July & August), you'll find more availability by booking 7 nights from Saturday to Saturday.

And if you're flexible, try adding more nights to your request. You'll be surprised by the long-stay discounts we offer!

As a general rule, group bookings for young people under 25 years of age are not allowed in any of the accommodations. However, there are certain accommodations where group bookings are accepted. You can see it in the description of the accommodation in the additional information or you can check it with our customer service team by sending an email to info@universalholidaycentre.com.

Yes, you are more than welcome to bring your pet along to our holiday rentals. Please indicate when booking. Remember to take with you the vaccination papers and anti-rabies certificate.

Pets extra charge: 5€/day

Kindly note that some of our residences may apply a different welcome and price policy.

Check-in will be available from 4:00 PM. The opening hours vary depending on the season:

· 20/01/2025 - 11/04/2025 and 03/11/2025 - 20/12/2025: 16:00 - 17:00
Our office is open Monday to Friday from 09:00 to 17:00. After 17:00, keys will be available in a secure locker at the office entrance.

· 12/04/2025 - 02/11/2025: 16:00 - 19:00
Key collection takes place from 16:00 to 19:00, with a 30-minute courtesy period. Our office is open Monday to Sunday from 09:00 to 13:30 and from 16:00 to 19:30. After 19:30, keys will be available in a secure locker at the office entrance, subject to a €50 surcharge.

The check-out time is before 10:00 AM. (We must leave it clean and perfect for the next guest's arrival).

But if you want to extend your check-out time, let us know. Occasionally, these times may allow for flexibility. (Upon request and with an additional charge). Inquire at reception upon your arrival.

If you're leaving later for home or want to make the most of the day before your departure, feel free to take advantage of our free luggage storage service at the office.

Check-in is exclusively done online. You can do it through the following link: online check-in.

5 days before your arrival, you will receive an email with instructions to do so.

Have the details of all occupants of the accommodation ready, as well as the credit/debit card or bank transfer information to pay online for the remaining reservation, the security deposit, and the tourist tax.

Only in exceptional cases.

But we want to warn you that doing it in the office may mean that, after a long journey, you may have to queue for up to 1 hour.

Online check-in is convenient, fast, and secure. And it's designed to help you make the most of your time. :)

The keys are collected in our UNIVERSAL HOLIDAY CENTRE office, situated in Avenida Batlle Pere Molas 3, 43840 Salou

Check-in will be available from 4:00 PM. The opening hours vary depending on the season:

From 28/10/2023 to 22/03/2024 and from 05/11/204 to 15/12/2024
4:00 pm - 5:00 pm.
Key collection is available at the reception of the Universal Holiday Centre offices in Salou until 5:00 pm. After that time, you can collect the keys from an automatic locker located at the office entrance.

From 22/03/2024 to 04/11/2024
4:00 pm - 7:30 pm.
If your arrival is after 7:30 pm, there is an extra charge of €50. If you cannot arrive before 19:30 you must inform us ASAP. Key collection will be done at an automatic key locker in our office and can be done at any time after 7:30 pm. Please note that this fee covers the extra procedures to manage your reservation and delivery of the keys and the fact that one member of the staff remains "on watch" to be able to assist you if any problem arises upon arrival.

From 28/10/2023 to 22/03/2024 and from 05/11/204 to 15/12/2024

Key collection is available at the reception of Universal Holiday Centre offices in Salou until 17:00. After that time, you can collect the keys from an automatic locker located at the office entrance. No charge.

From 22/03/2024 to 04/11/2024

If your arrival is after 19:30, there is an extra charge of €50. Key collection will be done at an automatic key locker in our office and can be done at any time after 19:30. Please note that this fee covers the extra procedures to manage your reservation and delivery of the keys and the fact that one member of the staff remains "on watch" to be able to assist you if any problem arises upon arrival.

Keys will only be handed over via locker if you have completed the online check-in. If you still need to check-in, Universal Holiday Centre cannot guarantee access to the key

We respect the privacy and security of our property owners and their accommodations, which is why we keep their complete address private. Once your reservation is confirmed, you will receive the full address in the booking confirmation. On our website, you can view the street address and location on the Google map.

Electricity, gas and water are included in the price. We ask for responsible use

Towels and bed linen are included in the price (1 set of towels and bed linen per person).

The villas also include 1 pool towel per person and 1 weekly change of linen.

The kitchen is equipped with all cooking utensils: pans, pots, plates, glasses and cutlery.

The rest of the services included are specified in the accommodation description. Check it carefully before your arrival.

It is included in the price. All our properties have 1 set of towels per person and bed linen so that you carry as little as possible.

In addition to this, the villas include 1 pool towel for each family member and 1 change of linen per week.

Tablecloths, napkins and kitchen towels are not included.

You can request extra sets for your stay if you wish (15€/person).

Yes, many of the accommodations have free WiFi. You will find it specified in the accommodation details.

If your accommodation doesn't have it, we can provide you with a router for 5€/day (on request and subject to availability).

If you need to inquire about something specific, the easiest way is to contact our customer service team.

In the apartments, you won't find any consumables (salt, oil, personal hygiene products...) or cleaning products.

There are no tablecloths, napkins, or kitchen towels.

Kitchen equipment such as a blender, pressure cooker, food processor, or fryer is also not provided.

There is no hairdryer.

As part of our commitment to environmental care and meeting the requests of our valuable customers, we have implemented measures to reduce the use of single-use plastics in our properties. Therefore, we will not provide soap or any type of single-use hygiene product. Upon your arrival, you will find a basic cleaning kit for the first few days, a complimentary roll of toilet paper per bathroom, and reusable cleaning tools such as brushes and mops to help you maintain the apartment in optimal conditions during your stay. Additionally, to minimize our environmental footprint, we do not supply any single-use food products, such as oil or salt.

We recommend that you bring your own supplies or purchase local and sustainable products, which will also help support the local community. By reducing the use of plastics and promoting responsible practices, we aim to provide environmentally conscious accommodation for all our guests. We appreciate your understanding and cooperation with these sustainable initiatives.

Benefit from the baby pack (cot + high chair) for €10/night. Don't forget to request it in advance as it is subject to availability.

Anything you need, please contact us: 

• +34 977 353 010
• WhatsApp
• info@universalholidaycentre.com

Upon your arrival, you will find the accommodation cleaned by a professional company and with bed linen and towels so that you can start enjoying your vacation from the very beginning.

After your stay, it will be cleaned again, but you must leave the apartment clean and tidy (swept and mopped, without dirty dishes or food remnants) and take out the garbage to the street containers.

To offer you the best possible rate, the final cleaning service is optional. Regardless of having contracted this service, you must leave the accommodation in a minimal state that does not require excessive cleaning (cleaning the kitchenware, taking out the garbage, emptying the fridge/freezer, and disposing of food scraps).

The cleaning fees are as follows:

• 1-bedroom accommodations €50
• 2-bedroom accommodations €60
• 3-bedroom accommodations €70
• 4-bedroom accommodations €90
• Houses €110
• Villas - upon request.

In case the accommodation is not left in suitable conditions, an additional charge for unexpected cleaning will be applied: Cleaning service according to accommodation + €50 extra.

Yes.

There is an additional charge of 15€/person.

We recommend doing it at the time of booking. This way we have everything ready for your arrival and you can forget about everything.

In such a case, you must contact our office as soon as possible.

• +34 977 353 010
• WhatsApp
• info@universalholidaycentre.com

We will do our best to fix or replace it and we will determine whether or not a surcharge will be applied to the deposit.

The person making the reservation will be responsible for the proper behaviour of all occupants.

Our accommodations are located within buildings and residential areas, so every rule of each community must be respected, along with the following general rules.

Failure to comply with these rules may result in the total or partial retention of the security deposit and even expulsion from the accommodation. According to Art. 39 bis of Law 13/2002, of June 21, on Tourism, the agency may prevent the stay in the accommodation for users who fail to comply with the rules of use or internal regulations and the general rules of coexistence and hygiene.

• The maximum occupancy of each accommodation (including children) may never exceed the expressly authorized by UHC. If this occurs, tenants will be expelled from the accommodation without any right to compensation or possible refund. Respect the established rest and pool usage hours for each complex. Within this schedule, any type of noise is strictly prohibited.
• The use of water, electricity, and air conditioning must be measured and rational. When the air conditioning is on, doors and windows must remain closed. Help us care for the environment!
• It is prohibited to hang/lay towels or other objects on the terrace railing.
• If the accommodation has an awning or protections, they must be closed whenever the accommodation is not occupied. Damages caused by wind or other reasons will be charged to your deposit.
• The use of barbecues and fireplaces is prohibited except in accommodations where their use has been expressly authorized by UHC. If parking is available, you must park only in the space indicated by UHC. If a lock or blocking mechanism is available, it must be activated upon departure.
• In both community pools and villas with private pools, it is mandatory to shower before using the pool. Shampoos, soaps, and other products are not allowed in the pool/shower. In community pools, all types of games that could disturb other bathers are prohibited (balls, paddles, discs), and mattresses and floaties cannot be used. Objects such as umbrellas, awnings, tarps, etc., cannot be nailed into the lawn.
• Children must always be accompanied by adults and placed under their responsibility. In case of accidents, UHC will never be responsible.
• Tenants cannot store their belongings (such as carts or bicycles) in the common areas of the buildings.
• Smoking inside the apartments is prohibited, except in those with a terrace, where smoking outside is allowed, always respecting spaces considered common areas that may cause complaints from neighbours regarding cigarette butts.
• Pets: If you come with your pet, you must inform UHC before making the reservation, to confirm the specific conditions regarding pets.

Check-out is before 10:00 a.m. This information is also included in the booking confirmation email.

If you wish to extend the check-out time, please contact us the day before your departure, and we will do our best to accommodate your needs based on availability. If possible, an additional fee will be charged depending on the final time.

We cannot guarantee a late check-out as other guests may arrive on the same day you leave the apartment.

Remember to review the conditions for leaving the accommodation and decide if you wish to hire the final cleaning service.

If you need to contact us, whether it's about a delay or you're lost, please either phone, text or WhatsApp using the below details:

Just call us: +34 977 353 010

Or this link to text us: info@universalholidaycentre.com

Or WhatsApp: 607 722 731

24-hour emergency hotline for urgent incidents involving immediate damage to the property or tenants: (+34) 93 545 13 62

Your deposit will be returned on the same card within a period of +/- 10 days, provided that no damage or incidents have been detected. In the case of not complying with the rules indicated above, we will contact you asap.

We offer a free luggage storage service in our office. Please check our opening hours.

A few days after your departure we will send you a link to evaluate your stay and publish it on our website.

At UHC we collaborate with Shuttle2Sun. They offer the perfect solution for your transfers from Barcelona or Reus airport to Universal Holiday Centre accomodations.

Visit www.shuttle2sun.com to discover the services we offer you: fast, comfortable and economical transfers, with high quality standards.

For more detailed information about us and everything we can do for you, please see the About us page on our website.

We care about the environment. We use ecological products and biodegradable detergents for cleaning. We contribute to the local economy by using local products and services. We respect our surroundings. We use low-energy lighting.

Please help us by turning off lights and the air conditioner, closing windows and recycling your rubbish.

"Be the change that you want to see in the world" - Mahatma Gandhi

To guarantee your wellbeing we would ask you to adhere to the following rules of conduct. Our properties are all located within residential buildings and areas, and therefore apart from the general rules, we would ask you to also respect the rules established by the community governing your accommodation.

• Respect hours of rest and pool opening hours without disturbing other residents.
• It is prohibited to hang/drape towels or other objects on the terrace railings.
• If your property has a parking place or garage, you should only park in the area indicated by Universal Holiday Centre.
• In both communal swimming pools as well as villas with private pools, it is obligatory to shower before using the pool. Neither can lilos or inflatables be used in the pools.
• Objects such as parasols cannot be driven into the grass.
• Children must always be accompanied by adults and always under their responsibility. In the event of accidents, Universal Holiday Centre will never be responsible.
• The tenant may not store belongings (such as pushchairs or bicycles) in the communal areas of the properties.
• Removal of rubbish: we would remind you that rubbish must be placed in the allocated containers located on the street. Under no circumstances should rubbish be left inside the property, or in communal areas. Help the environment and recycle.
  
  
• Blinds: Pull them up and down with extreme care, as if forced they can become stuck.
  
  
• Water heater: If you do not have hot water, first check if the switch on the water heater is on. 
  
  
• Washing machine: Wait 5 minutes before opening the door once the program is finished.

In the event of not behaving in the correct manner, Universal Holiday Centre will have the right to immediately expel all occupants from the property, without right to claims or compensation.

CAPACITY: Please, respect the maximum capacity allowed.

OPENING CALENDAR AND SCHEDULES: Each property has established its own opening and closing dates for the pools and community areas. Ask specific conditions for your accommodation. 

QUALITY CONTROL OF THE POOL WATER: As usual, Royal Decree 742/2013 of 27 September will be enforced, which establishes the technical-sanitary criteria for swimming pools, with the person in charge of pool maintenance carrying out the pertinent daily controls, as well as periodic controls and analyses every 15 days by an external laboratory. 

DELIMITATION OF ACCESSES AND REST AREAS: The accesses to the community areas, the stairs to the swimming pool and the rest and/or solarium areas of each complex will be delimited to guarantee the orderly transit of all the users maintaining the social distance of security and avoiding agglomerations. 

MANDATORY SHOWER ON ENTERING AND LEAVING: Mandatory shower prior to and after leaving the pool.

PROHIBITED ACTIVITIES IN THE POOL AREA 

• Entry of minors not accompanied by an adult.
• Smoking
• Eating on the premises
• Accessing with Pets
• Use of mats, boards or similar
• Playing with balls inside or outside the pool 

Please, contact us as soon as possible.

The loss of keys, access cards, or parking remotes incurs a penalty starting from €50. In case of inability to access the accommodation due to lost keys or leaving them inside, the client will be responsible for locksmith expenses.

Should you need to contact us, whether it's about a delay or you're lost, please either phone, text or WhatsApp using the below details:

Just click this link to call us: +34 977 353 010

Or this link to text us: info@universalholidaycentre.com

Or WhatsApp:+34 607 722 731

24-hour emergency hotline for urgent incidents involving immediate damage to the property or tenants: (+34) 93 545 13 62

Emergency services - Call 112

Mossos d'esquadra

• SALOU: Carrer de Salvador Espriu, 5 - Telephone:+34 977 92 94 00
• CAMBRILS: Avinguda d’Adelaida, 46 - Telephone:+34 977 92 91 70

Local police

• SALOU: Carrer del Llobregat, 1-3 - Telephone:+34 977 30 92 12
• CAMBRILS: Plaça Ajuntament, 4 - Telephone:+34 977 79 45 66
• MIAMI PLATJA: Avinguda de Barcelona, 11 - Telephone:+34 977 83 88 73
• LA PINEDA: Carrer de Sant Antoni, 19 - Telephone:+34 977 30 93 16
• TORREDEMBARRA: Plaça de la Vila, 1 - Telephone:+34 977 64 60 05

Public medical centres

• SALOU: Carrer del Carrilet, 12 - Tel. +34 977 38 30 18
• CAMBRILS: Plaça Ajuntament, 4 – Tel. +34 977 36 30 74
• LA PINEDA: Carrer d’Alfredo Kraus, s/n, - Tel. +34 977 37 05 13
• MIAMI: Avenida Barcelona, 173 – Tel. +34 977 81 12 00
• HOSPITALET: Ctra. de Mora, 13 – Tel. +34 977 82 03 36
• TORREDEMBARRA: Carrer Onze de Setembre, s/n – Tel. +34 977 64 38 09

GLOBAL MEDICAL CARE - Multilingual, 24-hour private medical service

Home visits and appointments at medical centre. X-rays, paediatrics, emergencies, cosmetic medicine, nutrition and diet. Tel: +34 977 35 12 12 Address: C./ Francoli 8, 43840 Salou

Salou Tourist Office

Plaça Europa office open during the tourist season.
Phone: 0034 977 35 01 02
Email: pmtsalou@salou.cat
Whatsapp: 00 34 626 58 71 00 - 00 34 625 87 03 36 - (Monday to Friday: 9.30 am to 2 pm)

La Pineda Tourist Office

Phone: 0034 977 37 30 37
Email: turisme@lapinedaplatja.info

Cambrils Tourist Office

Phone: 0034 977 792 307, (Monday to Friday from 9:30 am to 1:30 pm)
Email: tur@cambrils.org or

Tarragona Tourist Office

Phone: 0034 977 25 07 95
Email: turisme@tarragona.cat

Hospitalet de l'Infant Tourist Office

Phone: 0034 977 823 328
Email: turisme@vandellos-hospitalet.cat

Miami Playa Tourist Office

Phone: 0034 977 810 978
Email: turisme@mont-roig.com