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Frequently Asked Questions

Useful information about your stay and accommodation

You must do the CHECK-IN ONLINE maximum 5 days prior to your arrival. You need to pay the balance, the security deposit, the Tourism Tax and provide all the details of the persons in your party.

Upon arrival, show your ID and booking number at our reception to collect the keys.

The keys are collected in our UNIVERSAL HOLIDAY CENTRE office, situated in Salou, Avenida Pere Molas 3.

Time table for key collection: from 16:00 till 19:30.

Late arrival: If you cannot arrive before 19:30 you must inform us asap. The collection of the keys will be prepared in a special key box right outside our office doors. This service requires a mandatory fee of 30€. Please note that this fee covers the extra procedures to manage your reservation and delivery of the keys and the fact that one member of the staff remains "on watch" to be able to assist you if any problem arises upon arrival.

To answer any questions that may arise during your stay without having to go to our offices, we provide 24-hour service using the following tools: Telephone, E-Mail and WhatsApp.

 

The accommodation must be vacated at the latest at 09:30AM.

Turning in your keys
Leave all the keys (and the remote control in case you have one) on the living room table and shut the door.

Final cleaning
You must clean the property, leaving it in the same conditions as when you arrived. This includes kitchenware, crockery, and cutlery.

If you wish to hire a cleaning service for the end or during your stay, please consult prices and availability on our website or upon your arrival at our office.

Non-compliance with any of these rules will lead to the total or partial loss of the deposit. Additional charge for delay in departure: 50€.

Check your cancellation policy upon booking. It may vary depending on the type of accommodation you rent. If you want to cancel your booking, please send us an email to info@universalholidaycentre.com.

If you need to leave before your stay is finished, under no circumstances, any refund whatsoever will be made. UHC assumes no responsibility whatsoever for any possible loss due to lack of passports, visas and the documentation required for your journey (including travel tickets). It is advised to consult with the corresponding embassies, consulates and/or visa departments of the countries you wish to visit. It is your responsibility to obtain the documents required for your journey.

 

After having received confirmation of your booking, you can make changes to it, up to 7 days before your arrival and always providing they are possible and/or authorized by UHC. Changes in bookings are not permitted for accommodations with special discount rates or subject to special offers. Only the person responsible for the booking can make changes and always in writing to info@universalholidaycentre.com. Each booking modification involves the difference in price, should there be one. The changes will only be valid for the same year.

Our whole team has received specific training about safety and cleaning measures.

  • We reinforced our cleaning team with specialised cleaning companies, always being up to the Sanitary laws.
  • As always, all textiles in our accommodations (sheets, towels, pillows, bed covers, curtains,...) are treated by a professional cleaning company.
  • Each and all of our accommodations are cleaned keeping up to the highest hygiene standards after each occupation. We use ecologic disinfectants and follow strict orders of the Spanish Government.
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