UHC CARLOS V

Free cancellation up to 15, 30 or 42 days before arrival (depending on the accommodation).*

Book your stay on our website with no commitment. Don’t worry if you change your mind or if any unexpected event occurs.

*Except for a €35 administration fee. Some accommodations, such as houses, villas and luxury villas, may have special conditions.

Late arrivals (after office closing time) are not guaranteed without prior notice, and UHC cannot ensure access to your accommodation. Once the office is closed, it will not reopen until the following day, and the guest will be required to find alternative accommodation for the first night.

All requests for late arrivals must be confirmed by the agency. Depending on the date of arrival, a supplement of €50 will apply.

Key collection schedule:

• Between 12/04/2025 and 02/11/2025: Daily from 16:00h to 19:00h*.

• Between 03/11/2025 and 27/03/2026: Monday to Friday from 16:00h to 17:00h**.

• Between 28/03/2026 and 01/11/2026: Daily from 16:00h to 19:00h*.

• Between 02/11/2026 and 18/12/2026: Monday to Friday from 16:00h to 17:00h**.

*Arrivals after 19:30h in the following periods:

• Between 12/04/2025 and 02/11/2025

• Between 28/03/2026 and 01/11/2026

An additional fee of €50 applies. Please note that this fee covers the extra administrative procedures to process your booking and key collection, as well as ensuring a staff member is “on call” in case of any issues upon your arrival. Keys will only be deposited in the key box if the online check-in (including all pending payments) has been fully completed. If any step is not completed, Universal Holiday Centre cannot guarantee access to the keys. A third party may collect the keys free of charge within office hours, provided that prior notice has been given and UHC has confirmed this arrangement.

If you are unable to arrive before 19:30h, this must be indicated at the time of booking. In the event of unforeseen delays, you must inform us as soon as possible, and no later than 19:00h on the day of arrival. Keys will then be placed in a secure key box located outside the office. If you do not notify us of a late arrival and/or fail to complete the online check-in, UHC cannot guarantee access to the accommodation. The office will close at 19:30h until the following working day, and the guest will need to arrange alternative accommodation at their own expense, with no possibility of reimbursement.

** Arrivals after 17:00h in the following periods:

• Between 03/11/2025 and 27/03/2026

• Between 02/11/2026 and 18/12/2026

If you are unable to arrive before 17:00h, this must be indicated at the time of booking. In the event of unforeseen delays, you must inform us as soon as possible, and no later than 17:00h on the day of arrival. Keys will then be placed in a secure key box located outside the office. If you do not notify us of a late arrival and/or fail to complete the online check-in, UHC cannot guarantee access to the accommodation. The office will close at 17:00h until the following working day, and the guest will need to arrange alternative accommodation at their own expense, with no possibility of reimbursement.

At UHC we help you travel light and make sure the little ones feel at home.

Baby pack rental service (cot + high chair): €10/night.
Minimum charge €40 / Maximum charge €70.

Final cleaning is not included in the rental price. On the day of departure, you must leave the accommodation clean and tidy and dispose of the rubbish in the street containers. If the accommodation is not left in a proper condition, an additional charge for unexpected cleaning will apply: Cleaning service according to accommodation type + €50.

If you prefer, you can book this service at the time of reservation or upon arrival.

Indicative rates:

• 1-bedroom accommodation: €29

• 2-bedroom accommodation: €39

• 3-bedroom accommodation: €49

• 4-bedroom accommodation: €59

• 3-bedroom townhouse: €89

• 4-bedroom townhouse: €99

• Private villa: Please refer to the accommodation details.

We also offer an hourly cleaning service during your stay. Please enquire about prices and availability at our office upon arrival.

Beach towels rental service. Price 5 € per towel.

Included for FREE in luxury villas (1 per person & with weekly change)