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Children 2-12 years
Enjoy your stay with total peace of mind

In order to guarantee the safety of all our guests, at UHC we are committed to complying with all the recommendations of the WHO, international organisations such as the WTTC (World Travel & Tourism Council), as well as local institutions such as CEHAT (Spanish Confederation of Hotels and Tourist Accommodation).

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COVID TEST SERVICE

Your covid test at our offices at the best price. Fast and easy for the whole family.

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SAFETY HOLIDAYS

New protocols and reinforcement measures in compliance with WHO recommendations

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FAQs

We will answer any questions concerning your stay, your booking and your destination. 

We care about you

Universal Holiday Centre is very much aware that events related to the COVID-19 coronavirus and the intense amount of information it is generating, requires us to make an extra effort regarding transparency, openness and proximity with respect to everyone who has placed their trust in our company.

Given the extraordinary situation created by Covid-19, UHC has devised an operational transformation strategy based on the following premises:

Safety for employees, customers and providers.

Reduced contact in interactions between customers and employees.

Optimisation of operational processes, simplifying and digitalising our services.

Adaptation of our services to new paradigms and customer needs.

Based on these 4 principles, we have been working together with technicians and health professionals, on new protocols and specific measures, in order to offer you and your family a safe holiday. Check out below the new protocols and measures that we have implemented to ensure your stay with total security and the safety of always.

Get ready for back home

Please note that some destinations require a covid test certificate. Therefore, in collaboration with Global Medical we offer you this service in our offices. 

1. Request your test 3 days before your return home.

2. Receive your certificate by email or sms.

3. Global Medical Care collaborating centre. Price PCR €110

Hydroalcoholic solution dispensers in our reception. 

Visitor capacity in our reception / office is limited to 1 client per 1 receptionist.

Our entire team is trained on updated and new protocols and implemented measures.

Cleaning team specialized in sanitary and industrial cleaning.

Reduction of decorative elements.

Increased natural ventilation time.

TV and AACC controls sealed.

Deep disinfection of keys.

Check in will be exclusively ONLINE.

Digitisation of processes

24-hour attention by Telephone, E-Mail and WhatsApp.

All the rates that we currently have on sale can be cancelled at no cost. Cancellations can be made 7, 15 and 30 days before the scheduled arrival date. Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please check the accommodation details for applicable terms or exceptions, if any, when booking or changing reservations.

We are still by your side.

We have extended the benefits and advantages of our UHC Loyalty Club for one year.

The GOLD, PLATINUM and DIAMOND status with an expiration date during 2020,  we extend its validity until the 2021 season.

If, despite the flexible cancellation policy, your booking is affected by COVID-19, you have the possibility to change your dates and enjoy your holiday when everything has passed. Always with the best price guarantee.

If you have a booking voucher issued by UHC you must arrange it directly with our booking centre. By telephone 977 35 30 10 or by e-mail info@universalholidaycentre.com 

Guests who book through online travel agents or other third-party travel professionals are advised to contact their booking provider for information on the policies they are applying.

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