Loading... Latest information due to COVID-19 | UHC
Universal Holiday Centre is very much aware that events related to the COVID-19 coronavirus and the intense amount of information it is generating, requires us to make an extra effort regarding transparency, openness and proximity with respect to everyone who has placed their trust in our company.
Given the extraordinary situation created by Covid-19, UHC has devised an operational transformation strategy based on the following premises:
Based on these 4 principles, we have been working together with technicians and health professionals, on new protocols and specific measures, in order to offer you and your family a safe holiday. Check out below the new protocols and measures that we have implemented to ensure your stay with total security and the safety of always.
UHC MEASURES - BECAUSE WE CARE ABOUT YOU
Extra Cleaning and Hygiene measures
New Personal Space: Social Distancing
Right now, and until October 30, 2020, all the rates that we currently have on sale can be cancelled at no cost. Cancellations can be made 7, 15 and 30 days before the scheduled arrival date. Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please check the accommodation details for applicable terms or exceptions, if any, when booking or changing reservations.
For reservations arriving before June 30, 2020, regardless of the reservation date, we offer 100% flexibility to postpone the reservation. You can choose a later date in 2020 or 2021, with the same terms and conditions or agree to pay a possible difference in rate without any management fees.
For arrivals from July 1, 2020 the reservation terms and conditions accepted by the client when making the reservation will apply. In the event that the booked accommodation is closed for the planned date of stay, UHC offers the possibility of changing or canceling the reservation.
Check the specific conditions of each reservation, since exceptions may be given in some types of accommodation (luxury villas and villas with private swimming pool) or for certain times of high demand and may require more advance cancellation in order to avoid cancellation fees and penalties.
Guests who book through online travel agents or other third-party travel professionals are advised to contact their booking provider for information on the policies they are applying.
OUR UHC CLUB
From UHC we want to remind you that we are still by your side and, that is why, we want to minimize the impact of this situation by extending the benefits and advantages of our UHC Club, for another year. We have decided to extend the GOLD, PLATINUM and DIAMOND status members to all those customers with an expiration date during 2020. Therefore, if your status expires during the 2020 season, we extend its validity until the 2021 season.
UHC reserves the right to modify the above conditions according to the evolution of the pandemic by adopting the guidelines of the government and health authorities.